Privacy Policy
Kokoro Mazesoba Sydney
Effective Date: 16th March 2026
Kokoro Mazesoba Sydney ("Kokoro", "we", "our", or "us") respects your privacy and is committed to protecting the personal information we collect in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, place orders, make reservations, or engage with our services.
1. What Personal Information We Collect
We may collect personal information including:
Identity and contact information
Name
Email address
Phone number
Order and transaction information
Order details
Delivery address
Payment confirmation details
Purchase history
Website and digital interaction information
IP address
Browser type and device information
Website usage data
Cookies and analytics information
Marketing preferences
Newsletter sign-ups
Promotional engagement
We only collect personal information that is reasonably necessary for the operation of our business.
2. How We Collect Personal Information
We collect personal information when you:
Place an order through our website
Use online ordering or delivery platforms
Make reservations or enquiries
Subscribe to newsletters or promotions
Interact with our social media or advertising campaigns
Contact us through forms or email
Visit our website where cookies and analytics tools are used
Some personal information may also be collected from third-party ordering or delivery platforms you choose to use.
3. Why We Collect Personal Information
We collect personal information to:
Process dine-in, takeaway, and delivery orders
Process online payments
Provide customer service and respond to enquiries
Send order confirmations and updates
Improve our website and services
Understand customer preferences
Provide marketing communications where you have opted in
Prevent fraud and protect business operations
Comply with legal and regulatory requirements
4. Online Ordering and Payment Security
When you place orders through our website, payments may be processed through secure third-party payment providers.
We do not store full credit card details on our servers.
Payment processing providers may collect and store payment information in accordance with their own privacy policies and security standards.
5. Third-Party Ordering and Delivery Platforms
If you place orders through third-party platforms (such as food delivery or ordering apps), those platforms may collect personal information directly from you.
We may receive limited order information from these platforms in order to prepare and fulfil your order.
Please review the privacy policies of the platforms you use, as they operate independently of Kokoro.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Understand visitor behaviour
Measure advertising effectiveness
Support marketing campaigns such as Google advertising
These tools may collect information such as:
Device type
Pages visited
Time spent on pages
Referral sources
You can adjust your browser settings to refuse cookies if you prefer.
7. Marketing Communications
If you subscribe to our updates or promotions, we may send occasional emails about:
New menu items
Events or announcements
Promotions or restaurant updates
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
8. Disclosure of Personal Information
We may disclose personal information to:
Payment service providers
Website and technology service providers
Delivery partners or ordering platforms
Marketing and analytics providers
Professional advisors (legal, accounting)
Government or regulatory authorities where required by law
We take reasonable steps to ensure these parties handle personal information securely and in accordance with privacy obligations.
9. Overseas Data Transfers
Some service providers (such as analytics, payment processing, or advertising platforms) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with Australian privacy standards.
10. Data Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification or disclosure
This includes secure systems, restricted access to information, and working with trusted service providers.
11. Access and Correction of Personal Information
You may request access to the personal information we hold about you.
You may also request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
12. Complaints About Privacy
If you believe your privacy has been breached, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner to lodge a complaint.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business practices.
The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Kokoro Mazesoba Sydney
Website: https://menyakokoro.com.au
Email: marketing@kaizenfood.com.au
Privacy Policy
Kokoro Mazesoba Sydney
Effective Date: 16th March 2026
Kokoro Mazesoba Sydney ("Kokoro", "we", "our", or "us") respects your privacy and is committed to protecting the personal information we collect in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, place orders, make reservations, or engage with our services.
1. What Personal Information We Collect
We may collect personal information including:
Identity and contact information
Name
Email address
Phone number
Order and transaction information
Order details
Delivery address
Payment confirmation details
Purchase history
Website and digital interaction information
IP address
Browser type and device information
Website usage data
Cookies and analytics information
Marketing preferences
Newsletter sign-ups
Promotional engagement
We only collect personal information that is reasonably necessary for the operation of our business.
2. How We Collect Personal Information
We collect personal information when you:
Place an order through our website
Use online ordering or delivery platforms
Make reservations or enquiries
Subscribe to newsletters or promotions
Interact with our social media or advertising campaigns
Contact us through forms or email
Visit our website where cookies and analytics tools are used
Some personal information may also be collected from third-party ordering or delivery platforms you choose to use.
3. Why We Collect Personal Information
We collect personal information to:
Process dine-in, takeaway, and delivery orders
Process online payments
Provide customer service and respond to enquiries
Send order confirmations and updates
Improve our website and services
Understand customer preferences
Provide marketing communications where you have opted in
Prevent fraud and protect business operations
Comply with legal and regulatory requirements
4. Online Ordering and Payment Security
When you place orders through our website, payments may be processed through secure third-party payment providers.
We do not store full credit card details on our servers.
Payment processing providers may collect and store payment information in accordance with their own privacy policies and security standards.
5. Third-Party Ordering and Delivery Platforms
If you place orders through third-party platforms (such as food delivery or ordering apps), those platforms may collect personal information directly from you.
We may receive limited order information from these platforms in order to prepare and fulfil your order.
Please review the privacy policies of the platforms you use, as they operate independently of Kokoro.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
Improve website functionality
Understand visitor behaviour
Measure advertising effectiveness
Support marketing campaigns such as Google advertising
These tools may collect information such as:
Device type
Pages visited
Time spent on pages
Referral sources
You can adjust your browser settings to refuse cookies if you prefer.
7. Marketing Communications
If you subscribe to our updates or promotions, we may send occasional emails about:
New menu items
Events or announcements
Promotions or restaurant updates
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
8. Disclosure of Personal Information
We may disclose personal information to:
Payment service providers
Website and technology service providers
Delivery partners or ordering platforms
Marketing and analytics providers
Professional advisors (legal, accounting)
Government or regulatory authorities where required by law
We take reasonable steps to ensure these parties handle personal information securely and in accordance with privacy obligations.
9. Overseas Data Transfers
Some service providers (such as analytics, payment processing, or advertising platforms) may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure that your personal information is protected in accordance with Australian privacy standards.
10. Data Security
We take reasonable steps to protect personal information from:
Misuse
Interference
Loss
Unauthorised access
Modification or disclosure
This includes secure systems, restricted access to information, and working with trusted service providers.
11. Access and Correction of Personal Information
You may request access to the personal information we hold about you.
You may also request corrections if the information is inaccurate or outdated.
Requests can be made by contacting us using the details below.
12. Complaints About Privacy
If you believe your privacy has been breached, please contact us first so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner to lodge a complaint.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations, or business practices.
The latest version will always be available on our website.
14. Contact Us
If you have questions about this Privacy Policy or how we handle personal information, please contact us:
Kokoro Mazesoba Sydney
Website: https://menyakokoro.com.au
Email: marketing@kaizenfood.com.au
